Insurance and the EHIC. (N.B. EHIC = European Health Insurance Card). Insurance is an invaluable part of your holiday. So valuable that we won’t let you book your holiday with us unless, either all members of your group have their own individual insurance policy, or you supply us with our completed and signed insurance indemnity form as supplied on this website.

We incorporate a value for money policy with our standard package, but there are occasions when group organisers have asked us not to include it, as they are organising their own insurance. In this instance, we reduce the price of the trip by a relevant amount, and ask you to supply us with the insurance indemnity form, as supplied by ABTA. This form is available on our website, under the same folder heading as this document. Equally, both a summary of cover and a full policy wording is available on our website, and you may download it from either source. It is also available on request from our office, either by email, or as a hard copy. The EHIC card is available from your local Post Office.

Our policy is known to the doctors and clinics in the resorts that we use, and they accept it readily. A new policy unknown to them may cause extra time to be spent on administering it. However, we are very happy to help you in resort, whatever your arrangements.

The EHIC a useful supplement to a comprehensive policy, but does not adequately replace it. There are times when treatment may happen outside of the EEC (i.e. in Switzerland) if that is where the most appropriate clinic for the medical problem in question is. The EHIC is relevant for emergency medical treatment – but it may be that some considerations will not be considered as urgent by a hard-pressed local National Health Service clinic (dental, or skin, for example). Equally, NHS clinics are not always open at convenient times, and you may have a considerable wait in the queue once you get there. Production of the EHIC is the surest way you have to ensure not receiving a retrospective bill from the treating hospital for medical treatment, so we do highly recommend that each person on the trip should carry one.

Lastly, EHIC reciprocation only extends to medical treatment – maybe not to repatriation, and certainly not to cancellation, curtailment and luggage claims. If you are arranging your own insurance, we strongly recommend that you ensure that these elements of cover are included.

We are a small company, and alert to “customer service” considerations. We will do most things, when at all possible, to make your trip fit the parameters that you want it to fit. The one consideration that we will not negotiate on is insurance. In one form or another, you must have insurance when you travel with us, or if you choose not to purchase our insurance, or if you specifically choose not to insure your group, you must supply us with a completed insurance indemnity form, as available on this website.

Please refer to our booking conditions – Paragraph 14, where this is explained.